Recommend a Professional: Terms and Conditions

Last updated: 25 September 2026

These terms apply to the Perfect Household Staff “Recommend a Professional” scheme (the “Scheme”), operated by Perfect Household Staff Ltd, 15 Stratton Street, London W1J 8LQ (“PHS”, “we”, “us”). By registering as a Recommender, or by making a recommendation under the Scheme, you agree to these terms.

1. Definitions

• Recommender: a person who has registered for the Scheme and been issued a Recommender ID by PHS.
• Recommender ID: the unique reference number (for example, R3880) issued to a Recommender on registration.
• Contact: the person a Recommender recommends for a Vacancy.
• Vacancy: a specific permanent position advertised on the PHS website, identified by its PHS Job number, for which a reward is displayed at the time of the recommendation.
• Reward: the amount displayed against the Vacancy on the PHS website at the time the Contact registers or applies, payable on the conditions set out below.
• Qualifying Period: 8 consecutive weeks from the Contact’s first day of work in the Vacancy.
• Client: the household, family office, business or individual for whom PHS is recruiting the Vacancy.

2. Who can take part

1. You must be aged 18 or over and register for the Scheme using our Recommender registration form, providing your full name, mobile number and email address, and accepting these terms.
2. You may hold only one Recommender ID. Duplicate or multiple registrations may be merged or cancelled.
3. The following people are not eligible to receive a Reward in relation to a Vacancy:
   • employees, directors, partners or officers of PHS, and members of their immediate families or households;
   • the Client, or any employee, owner, director, family member or household member of the Client for the Vacancy concerned;
   • anyone involved in the recruitment or selection decision for the Vacancy concerned.
4. You may not recommend yourself, whether directly or through another person.
5. By registering, and each time you make a recommendation, you confirm that:
   • your participation in the Scheme and your recommendation do not breach any contractual, confidentiality, fiduciary or other obligation you owe to an employer, client or any other party;
   • you have not used, and will not use, any candidate database, records or other confidential information belonging to another organisation (including any recruitment agency) to identify or contact a Contact; and
   • you know your Contact personally or professionally in your own right, and not only through information belonging to another organisation.
6. If you are employed by, or provide services to, another recruitment agency or employment business, you must not recommend any person whom you know, or whose details you obtained, through that work. We are happy to discuss a formal split-placement arrangement directly with your agency instead.
7. If we reasonably believe a recommendation was made in breach of this section, no Reward will be payable and section 9 will apply.

3. How to make a recommendation

1. A recommendation must relate to one specific Vacancy that is advertised on the PHS website, and displays a reward, at the time your Contact registers or applies.
2. The recommendation must be recorded at the point your Contact registers or applies, by either:
   • your Contact using the personal recommendation link you shared with them from the PHS website, which records your Recommender ID and the Vacancy automatically; or
   • your Contact quoting your full name, your Recommender ID and the PHS Job number of the Vacancy when they register with PHS.
3. We cannot apply a recommendation retrospectively. If your Recommender ID is not recorded when your Contact registers or applies, no Reward will be payable.
4. If more than one Recommender recommends the same Contact for the same Vacancy, the Reward is payable only to the Recommender whose valid recommendation was recorded first.
5. No Reward is payable where your Contact was already registered with PHS, or had already been introduced to or applied through PHS, before your recommendation was recorded.
6. Before sharing a Vacancy with a Contact, you must reasonably believe they would welcome hearing about it. You must not send unsolicited bulk messages, post recommendation links in a way that amounts to spam, or share Vacancy details with anyone other than a genuine prospective candidate.

4. When a Reward is payable

A Reward is payable only when all of the following conditions are met:

1. your recommendation was validly recorded under section 3;
2. your Contact meets our standard registration requirements, including identity, right-to-work, document and reference checks;
3. your Contact is offered, and accepts, a permanent position with the Client for the same Vacancy you recommended them for;
4. your Contact starts work and remains continuously employed in that position for the full Qualifying Period; and
5. the Client has not cancelled or reversed the placement and is not in material dispute with PHS about it at the end of the Qualifying Period.

No Reward is payable for temporary, trial, rota, maternity-cover, freelance or self-employed engagements, or where your Contact is placed in a different position or with a different Client from the Vacancy you recommended.

5. Reward amount

1. The Reward is the amount displayed against the Vacancy on the PHS website at the time your Contact registered or applied. Rewards currently range from £200 to £1,000 depending on the Vacancy.
2. If the displayed Reward for a Vacancy changes after your Contact has registered or applied, the amount displayed at the time of their registration or application applies.
3. One Reward is payable per Contact successfully placed under these terms. You may recommend any number of Contacts, and a separate Reward is payable for each Contact who is separately placed in accordance with these terms.
4. Rewards are paid in pounds sterling. No alternative to a cash Reward is available.

6. Payment

1. Once the Qualifying Period has been completed and we have confirmed that all conditions are met, we will contact you using the details held on your Recommender record.
2. We will ask you to provide, through a secure method we specify, your bank details and any information we reasonably need to verify your identity. The account must be in your own name.
3. We aim to pay the Reward by bank transfer within 30 days of receiving the information we have requested. Where payment is to an account outside the UK, any bank charges or currency conversion costs are deducted from the Reward.
4. If you do not provide the requested information within 6 months of our first contacting you, the Reward will lapse.
5. You must keep your contact details up to date. We are not responsible for being unable to contact you because your details have changed.

7. Tax

Rewards are paid without deduction of tax or National Insurance. A Reward may be taxable income in your hands, and it is your responsibility to declare it to HM Revenue & Customs, or to the tax authority where you are resident, if required.

8. No charges to Contacts

PHS does not charge work-seekers fees for finding them work. You must not ask for or accept any payment, gift, share of the Reward or other benefit from a Contact in return for recommending them. Doing so will disqualify you from the Scheme and forfeit any Reward.

9. Conduct, fraud and withholding of Rewards

1. You must not misrepresent PHS, a Vacancy, a Client or the terms of any position, and must not describe yourself as acting for or on behalf of PHS.
2. We may withhold, cancel or reclaim a Reward, and suspend or close your Recommender record, where we have reasonable grounds to believe that:
   • a recommendation or placement was obtained through fraud, collusion or misrepresentation;
   • you or your Contact have provided false information;
   • you have breached these terms; or
   • the placement was arranged in a way intended to avoid these terms.
3. Our decision on whether a recommendation and placement qualifies for a Reward is final, acting reasonably and in good faith.

10. Your relationship with PHS

Taking part in the Scheme does not make you an employee, agent, worker or partner of PHS, and does not give you any authority to act for PHS. Registering as a Recommender does not register you as a candidate with PHS. If you are looking for work yourself, please register separately through our Jobseeker Registration page.

11. Personal data

1. We use the details you provide (your name, mobile number, email address and Recommender ID, together with a record of your recommendations and any Rewards) to run the Scheme, verify recommendations, contact you about your recommendations and pay Rewards.
2. When your Contact registers or applies using your link or Recommender ID, we record that they were recommended by you. We will tell you whether a Contact you recommended has been placed and whether a Reward is due. We will not share your Contact’s personal details or the details of their application with you beyond what is needed to administer the Scheme.
3. You should only share a Vacancy with someone you reasonably believe would welcome it. You should not give us another person’s personal details yourself; your Contact should register with us directly.
4. Confidentiality of Recommenders. We will not disclose your name or contact details to your Contact, to the Client or to any other third party without your consent, except where we are required to do so by law, by a regulator or by a court, or where reasonably necessary to investigate suspected fraud or a breach of these terms. Within PHS, access to Recommender records is restricted to the staff who administer the Scheme. Your Contact and our consultants will normally see only your Recommender ID.
5. We handle personal data in accordance with UK data protection law and our Privacy Policy. We will not use your details to send you marketing about other services unless you have agreed to this separately.

12. Changes to or withdrawal of the Scheme

1. We may amend, suspend or withdraw the Scheme, or change the Reward displayed against any Vacancy, at any time. The latest version of these terms will always be published on this page.
2. Changes will not affect a recommendation that was validly recorded before the change took effect. That recommendation will be dealt with under the terms, and at the Reward, in force when it was recorded.
3. You may leave the Scheme at any time by contacting us. Any Reward that has already become due to you will still be paid.

13. Liability

PHS makes no promise that any Contact you recommend will be shortlisted, interviewed, offered or placed in a Vacancy. Decisions on candidates are made by PHS and its Clients. Nothing in these terms limits or excludes any liability that cannot be limited or excluded by law.

14. General

1. These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute relating to them.
2. If any part of these terms is found to be unenforceable, the rest will continue to apply.
3. If you have a question about the Scheme or a recommendation, please contact us, quoting your Recommender ID.