Last updated: 5 May 2025
Perfect Household Staff ("we", "us", or "our") is committed to protecting your personal data and respecting your privacy. This Privacy Policy outlines how we collect, use, and store your data when you interact with us via our website, apply for roles, or engage with our recruitment services.
1. Who We Are
We are Perfect Household Staff, an international private domestic recruitment agency headquartered in Mayfair, London. For data protection purposes, we are the data controller of the personal data we process.
Contact Details:
Email:
Phone: +44 (0)20 3318 4468
Address: 15 Stratton Street, Mayfair, London, W1J 8LQ
DPO Email:
2. Who This Policy Applies To
- Job applicants and candidates
- Clients and prospective clients
- Suppliers and business contacts
- Visitors to our website
3. What Personal Data We Collect
| Category | Examples |
|---|---|
| Identification & Contact | Name, email, phone number, address |
| Employment History | CVs, job history, qualifications, salary expectations, interview processes |
| Client Data | Name, company details, job requirements, recruitment project pertinent information |
| Website Use | IP address, browser type, cookies, page visits |
| References | Referee names and contact information |
| Legal or Compliance | Passport, right to work checks (if applicable), other documentation |
We do not collect or process special category data unless strictly necessary and with your explicit consent.
4. How We Collect Your Data
- Directly via CV submission, contact forms, email, or phone
- Indirectly from referees, clients, or third-party job boards
- Automatically from cookies and website usage
5. Why We Process Your Data & Legal Basis
| Purpose | Legal Basis |
|---|---|
| Candidate registration, role matching | Contract |
| Communication with clients | Contract |
| Communication via instant messaging applications (e.g. WhatsApp, Signal, Telegram, iMessage, or similar) | Consent |
| Sending marketing emails | Consent |
| Website analytics | Legitimate Interests |
| Legal compliance (e.g. right to work checks) | Legal Obligation |
5a. Communication via Instant Messaging Platforms
With your explicit consent, we may use secure instant messaging applications (such as WhatsApp, Signal, Telegram, iMessage, or similar platforms) to communicate with you regarding recruitment services, job opportunities, and updates relevant to your application or client enquiry. By providing your consent, you acknowledge that:
- Your phone number and/or user account details will be used for direct messaging purposes via the agreed platform(s).
- These platforms are operated by third-party providers with their own privacy and data processing practices. We encourage you to review the relevant provider’s Privacy Policy before engaging in communication.
- Messages exchanged through such platforms may be stored on servers outside the UK/EEA. Where this occurs, we ensure GDPR compliance through appropriate safeguards such as adequacy decisions or Standard Contractual Clauses.
You may withdraw your consent to communication via instant messaging platforms at any time by contacting us at or by replying with the word “STOP” (or equivalent) within the messaging application.
6. Who We Share Your Data With and Why
We will only share your personal data with third parties when we have your explicit consent, unless we are legally required to do so.
- Clients: Candidate details are shared only with the candidate’s permission.
- Candidates: Role and client details are shared with candidates only with client consent.
- Referees: Contacted only with candidate consent to verify employment history.
- Third-Party Providers: Only trusted suppliers process data under strict contracts.
- Legal Authorities: Data is shared only where legally required.
7. International Data Transfers
Where data is transferred outside the UK/EEA, we ensure safeguards such as Standard Contractual Clauses or adequacy decisions are in place.
8. Data Retention
| Data Type | Retention Period |
|---|---|
| Candidate CVs and records | 5 years from last contact |
| Client records | 6 years |
| Email marketing consent | Until you opt out |
| Financial data | 6 years (HMRC requirement) |
9. Automated Decision-Making
We do not use your data for any automated decision-making or profiling that could affect you legally or significantly.
10. Your Rights
- Access your personal data
- Request correction of inaccurate data
- Request erasure ("right to be forgotten")
- Object to or restrict processing
- Data portability
- Withdraw consent at any time
- Lodge a complaint with the Information Commissioner's Office (ICO)
To exercise these rights, contact our DPO at . Proof of identity may be required.
11. Data Security
- Encrypted data storage
- Role-based access control
- Staff training on data protection
12. Data Breach Procedures
If a personal data breach poses a risk to your rights or freedoms, we will notify both you and the ICO within 72 hours, as legally required.
13. Cookies
Our website uses cookies for functionality and analytics. See our Cookie Policy for more details.
14. Updates to This Policy
This Privacy Policy may be updated periodically. The latest version will always be available on our website. We will notify you of any significant changes where appropriate.
