Last updated: 2 October 2026
Perfect Household Staff ("we", "us", or "our") is committed to protecting your personal data and respecting your privacy. This Privacy Policy outlines how we collect, use, and store your data when you interact with us via our website, apply for roles, or engage with our recruitment services.
1. Who We Are
We are Perfect Household Staff, an international private domestic recruitment agency headquartered in Mayfair, London. For data protection purposes, we are the data controller of the personal data we process.
Contact Details:
Email:
Phone: +44 (0)20 3318 4468
Address: 15 Stratton Street, Mayfair, London, W1J 8LQ
DPO Email:
2. Who This Policy Applies To
- Job applicants and candidates
- Clients and prospective clients
- Suppliers and business contacts
- Visitors to our website
3. What Personal Data We Collect
| Category | Examples |
|---|---|
| Identification & Contact | Name, email, phone number, address |
| Employment History | CVs, job history, qualifications, salary expectations, interview processes |
| Client Data | Name, company details, job requirements, recruitment project pertinent information |
| Call and Meeting Records | Recordings, transcripts, summaries and notes of telephone calls, video calls and meetings with us |
| Website Use | IP address, browser type, cookies, page visits |
| References | Referee names and contact information |
| Legal or Compliance | Passport, right to work checks (if applicable), other documentation |
We do not collect or process special category data unless strictly necessary and with your explicit consent.
4. How We Collect Your Data
- Directly via CV submission, contact forms, email, or phone
- Directly from calls and meetings with us, including registration, screening and job introduction calls, and where these are recorded or transcribed (see Section 5b)
- Indirectly from referees, clients, or third-party job boards
- Automatically from cookies and website usage
5. Why We Process Your Data & Legal Basis
| Purpose | Legal Basis |
|---|---|
| Candidate registration, role matching | Contract |
| Communication with clients | Contract |
| Communication via instant messaging applications (e.g. WhatsApp, Signal, Telegram, iMessage, or similar) | Consent |
| Use of AI tools to support our communications and administration (e.g. transcription and summaries of client, registration, screening and job introduction calls; candidate registration; suggesting candidates who may match a vacancy; drafting messages; formatting CVs and job descriptions) – see Section 5b | Legitimate Interests (efficient and accurate delivery of our recruitment services) and/or Contract |
| Sending marketing emails | Consent |
| Website analytics | Legitimate Interests |
| Legal compliance (e.g. right to work checks) | Legal Obligation |
5a. Communication via Instant Messaging Platforms
With your explicit consent, we may use secure instant messaging applications (such as WhatsApp, Signal, Telegram, iMessage, or similar platforms) to communicate with you regarding recruitment services, job opportunities, and updates relevant to your application or client enquiry. By providing your consent, you acknowledge that:
- Your phone number and/or user account details will be used for direct messaging purposes via the agreed platform(s).
- These platforms are operated by third-party providers with their own privacy and data processing practices. We encourage you to review the relevant provider’s Privacy Policy before engaging in communication.
- Messages exchanged through such platforms may be stored on servers outside the UK/EEA. Where this occurs, we ensure GDPR compliance through appropriate safeguards such as adequacy decisions or Standard Contractual Clauses.
You may withdraw your consent to communication via instant messaging platforms at any time by contacting us at or by replying with the word “STOP” (or equivalent) within the messaging application.
5b. Use of Artificial Intelligence (AI) Tools
We use AI tools to help us work efficiently and accurately. These tools support our team; they do not replace it. Examples of how we may use AI include, but are not limited to:
- Calls and meetings: recording, transcribing and summarising telephone calls, video calls and meetings, so that our notes of your requirements or experience are accurate. This includes:
- Project Discovery Calls and other calls with clients about their requirements;
- candidate registration calls;
- screening calls and interviews with candidates; and
- job introduction calls, where we discuss a specific vacancy with a candidate.
- Candidate matching: suggesting candidates whose experience, skills and availability appear to match a vacancy. A consultant reviews every suggested candidate and makes every shortlisting decision.
- Candidate registration: extracting information from CVs, registration forms and supporting documents to create or update a candidate's profile in our recruitment system.
- CVs and candidate profiles: formatting, standardising and summarising CVs and candidate profiles, and removing personal contact details before they are shared with clients.
- Job descriptions and advertisements: drafting and formatting job descriptions and vacancy advertisements from information provided to us.
- Communications: drafting, translating or summarising emails, messages and other correspondence.
- Administration: organising and updating records in our recruitment and client management systems.
When we use AI tools:
- Human oversight: a member of our team reviews AI-assisted output before it is relied on or sent to you or anyone else. AI is not used to make decisions about you (see Section 9).
- Call recording: we will tell you at the start of a call or meeting if it is being recorded or transcribed. If you would prefer it not to be, please tell us and we will take notes manually instead.
- Trusted providers: AI tools are provided by third-party suppliers acting as our data processors under written contracts. We only use providers whose terms do not permit them to use your personal data to train their AI models.
- Data minimisation: we limit the personal data entered into AI tools to what is needed for the task, and we do not knowingly enter special category data (such as health information) unless strictly necessary and with your explicit consent.
- International transfers: some AI providers may process data outside the UK. Where this happens, the safeguards described in Section 7 apply.
You have the right to object to our use of AI tools to process your personal data. To do so, contact our DPO at .
6. Who We Share Your Data With and Why
We will only share your personal data with third parties when we have your explicit consent, unless we are legally required to do so, or the third party is a service provider processing data on our behalf as described below.
- Clients: Candidate details are shared only with the candidate’s permission.
- Candidates: Role and client details are shared with candidates only with client consent.
- Referees: Contacted only with candidate consent to verify employment history.
- Third-Party Providers: Only trusted suppliers process data under strict contracts. This includes providers of IT, recruitment software, communication and AI tools (see Section 5b), who may only use your data on our instructions.
- Legal Authorities: Data is shared only where legally required.
7. International Data Transfers
Where data is transferred outside the UK/EEA, including by our messaging, software and AI providers, we ensure safeguards such as adequacy decisions, the UK International Data Transfer Agreement (IDTA) or Standard Contractual Clauses with the UK Addendum are in place.
8. Data Retention
| Data Type | Retention Period |
|---|---|
| Candidate CVs and records | 5 years from last contact |
| Client records | 6 years |
| Call and meeting recordings | [90 days], after which only the written notes or summary are kept with the relevant candidate or client record |
| Email marketing consent | Until you opt out |
| Financial data | 6 years (HMRC requirement) |
9. Automated Decision-Making
We do not use your data for any automated decision-making or profiling that could affect you legally or significantly. Where we use AI tools (see Section 5b), they assist our team with tasks such as transcription, formatting and suggesting candidates who may match a vacancy. AI may suggest candidates, but a consultant reviews every candidate, and decisions about candidates, shortlisting and introductions are always made by a member of our team.
10. Your Rights
- Access your personal data
- Request correction of inaccurate data
- Request erasure ("right to be forgotten")
- Object to or restrict processing, including our use of AI tools or the recording of calls
- Data portability
- Withdraw consent at any time
- Lodge a complaint with the Information Commissioner's Office (ICO)
To exercise these rights, contact our DPO at . Proof of identity may be required.
11. Data Security
- Encrypted data storage
- Role-based access control
- Staff training on data protection, including the responsible use of AI tools
- Due diligence on the security and data protection terms of our software and AI providers
12. Data Breach Procedures
If a personal data breach poses a risk to your rights or freedoms, we will notify both you and the ICO within 72 hours, as legally required.
13. Cookies
Our website uses cookies for functionality and analytics. See our Cookie Policy for more details.
14. Updates to This Policy
This Privacy Policy may be updated periodically. The latest version will always be available on our website. We will notify you of any significant changes where appropriate.
